General terms and conditions of sale

PREAMBLE

We invite you to read these General Terms and Conditions of Sale (“GTCS”) before using our website, www.atelier-amaya.com (hereinafter the “Website”), and/or purchasing products from L’Atelier d’Amaya (hereinafter the “Products”) on the Website.

 
ARTICLE 1: IDENTIFICATION OF THE SELLER

These General Terms and Conditions of Sale (GTCS) apply to sales made on the Website by L’Atelier d’Amaya E-Commerce, a simplified joint-stock company (société par actions simplifiée) with a share capital of €12,911,190.00, whose registered office is located at:

44–50 Boulevard George V
33077 Bordeaux Cedex
France

L’Atelier d’Amaya E-Commerce is registered with the Bordeaux Trade and Companies Register under number 898 870 738 and under intra-Community VAT number FR04898870738 (hereinafter referred to as “L’Atelier d’Amaya”).

For any request for information, if the Customer does not find an answer in these GTCS or in the “FAQ: Questions & Answers” section, the Customer may contact L’Atelier d’Amaya’s customer service:

by email at contact@latelierdamaya.com

 
ARTICLE 2: SCOPE AND ACCEPTANCE OF THE GTCS

These General Terms and Conditions of Sale (“GTCS”) define the rights and obligations of L’Atelier d’Amaya and the Customer in connection with purchases made on the Website.

Any purchase of Products on the Website constitutes the Customer’s full and unconditional acceptance of these GTCS.

Only final consumers—natural persons acting for non-commercial purposes—may be regarded as Customers. Resellers and intermediaries acting on behalf of resellers are excluded. The Customer therefore declares that they are acting as a final consumer and that they do not intend to resell the Products, directly or indirectly, for commercial purposes.

The Customer declares that they have the legal capacity to enter into the commitments set out in these GTCS.

L’Atelier d’Amaya may amend these GTCS at any time. The version applicable to the Customer is the version in force at the time the order is placed on the Website.

The current version of the GTCS may be consulted at any time in the dedicated section of the Website.

For each purchase made on the Website, the Customer will be asked to confirm their acceptance of the GTCS in force at the time of the order. The GTCS may be viewed before and at the time the Customer is asked to confirm their acceptance by ticking the relevant box.

Acceptance of the GTCS is formalised by ticking the box stating that the Customer has read and accepts the General Terms and Conditions of Sale without reservation.

ARTICLE 3: FORMATION OF THE CONTRACT

The contract between L’Atelier d’Amaya and the Customer is formed once payment for the order has been successfully completed and L’Atelier d’Amaya has sent an order confirmation email to the Customer.

The order confirmation email summarises the details of the Customer’s order and confirms the formation of the contract.

The contract is not formed if payment for the Product(s) has not been successfully completed, for any reason whatsoever.

 
ARTICLE 4: ONLINE ORDERING TERMS AND CONDITIONS

The Website enables Customers to place online orders for Products for delivery to the address provided at the time of the order.

If required, the Customer may contact L’Atelier d’Amaya’s customer service by email at contact@latelierdamaya.com for assistance with creating their account and/or selecting one or more Products. However, the Customer remains solely responsible for placing their order and ensuring that the information provided is accurate.

 
4.1) Customer Account

To place an order on the Website, the Customer may either:

• create a customer account by clicking “Create an account” and providing the information requested on the Website; or
  log in to their customer account using their personal email address and password.
• Creating a customer account enables the Customer to:
• save their personal information to facilitate future purchases;
• consult, modify and update this information;
• identify themselves before placing an order;
• track current orders;
• view their order history and invoices;
• manage returns or exchanges of eligible Products;
• manage their newsletter and SMS subscriptions with L’Atelier d’Amaya;
• participate in L’Atelier d’Amaya’s loyalty programme and accumulate points on eligible purchases;
• view their loyalty points and valid loyalty vouchers.

The Customer is responsible for maintaining the confidentiality of their account credentials and for restricting access to their computer or other devices. The Customer undertakes not to disclose their login details to any third party and acknowledges that they are responsible for all activities carried out under their account.

If the Customer suspects unauthorised use of their account, they should change their password and contact L’Atelier d’Amaya’s customer service by email at contact@latelierdamaya.com.

Unless proven otherwise by the Customer, the data recorded by the Website constitute proof of the nature, content and date of transactions carried out between L’Atelier d’Amaya and the Customer.

In the event of a dispute concerning an order placed on the Website, the data recorded by L’Atelier d’Amaya may be used as evidence of the transaction, unless the Customer provides evidence to the contrary.

The Customer may request the deactivation of their account at any time by contacting customer service by email at contact@latelierdamaya.com.

4.2) Placing an Order on the Website

The Customer selects the Product(s) they wish to purchase and clicks “Add to basket”.

After each addition, a “Basket preview” window may appear, displaying the selected Product(s), their unit price, quantity and subtotal.

If a Product is unavailable, this will be indicated on its product page. Where available, the Customer may subscribe to an email notification to be informed when the Product is back in stock.

At any time, the Customer may add Products to their basket or proceed to checkout.

The basket is accessible through the “Basket” menu and displays the selected Products, their description, quantity, unit price and subtotal.

Before placing the order, the Customer must carefully check the contents of their basket, including the Products selected, quantities, prices and any options. The Customer may also review their order details in their customer account under “My orders”.

After selecting the Product(s), the Customer must:

• click “Choose my delivery method” to begin the checkout process;
• if not already logged in, enter their email address and password, or create an account in accordance with Article 4.1;
• enter their delivery details, including their full name and postal address;
• select the available delivery method;
• click “Proceed to payment”;
• confirm or enter their billing address;
• read and accept the GTCS;
• click “Payment” to proceed to secure payment;
• complete payment in accordance with Article 9 “Payment”

Once payment has been successfully validated, the order is transmitted to L’Atelier d’Amaya for processing.

Once the order has been validated, L’Atelier d’Amaya sends an order confirmation email summarising the order, including the order reference, the Products ordered, quantities, prices and delivery fees. The invoice will also be made available in the Customer’s account, where applicable.

Once the order has been prepared and dispatched, the Customer receives an email confirming dispatch and providing the relevant tracking information.

If the Customer does not receive an order confirmation or dispatch email, they are advised to check their spam or junk folder and to contact customer service by email at contact@latelierdamaya.com if necessary.

L’Atelier d’Amaya retains the electronic record of the contract in accordance with applicable legal and regulatory requirements. The Customer may request access to the relevant contractual documents, subject to any applicable identity verification requirements.

 
4.3) Customer Cancellation Within 60 Minutes

For orders placed on the Website, the Customer has a contractual right to cancel their order within sixty (60) minutes of receiving the order confirmation.

This cancellation option applies to all Products, including personalised and engraved Products, but does not apply to orders containing a gift card.

To cancel an order within this sixty-minute period, the Customer must log into their account, go to “My account / My orders”, select the relevant order and click “Cancel my order”.

After the sixty-minute period, the Customer may still exercise any statutory cancellation rights applicable to distance contracts.

In addition, the Customer may return eligible Products for a refund or exchange within thirty (30) days from the date of receipt, in accordance with the conditions set out in Article 13 “RETURNS AND EXCHANGES – COMMERCIAL RETURNS POLICY”.

 
4.4) Cancellation by L’Atelier d’Amaya

L’Atelier d’Amaya may cancel or refuse to fulfil a Customer’s order for legitimate reasons, including but not limited to:

the Product being unavailable at the time the order is processed, despite having been shown as available on the Website. In such cases, L’Atelier d’Amaya will inform the Customer as soon as possible and refund any amount paid for the unavailable Product;
suspected fraudulent or abusive use of a customer account or an order;
a breach of these GTCS by the Customer.
Where an order is cancelled by L’Atelier d’Amaya after payment has been made, the Customer will be refunded the amount paid for the cancelled order or affected Product(s), as applicable.

ARTICLE 5: PRODUCTS

The essential characteristics of the Products are presented on the Website on each Product page, under the “Description” and “Characteristics” sections.

The images shown on the Website are for illustrative purposes only. Slight differences may exist between the photographs and the actual Products, particularly due to lighting, display settings or the photographic process.

For size guidance, the Customer is advised to refer to the size guide available on the relevant Product page or to the “Size Guide” section available in the FAQ.

The Products remain the property of L’Atelier d’Amaya until full payment of the price has been received from the Customer.

All orders placed on the Website are subject to Product availability.

L’Atelier d’Amaya makes every effort to ensure that Products displayed as available on the Website are in stock when an order is placed. However, stock discrepancies may occasionally occur between the time an order is placed and the time it is processed.

If one or more Products ordered are unavailable, L’Atelier d’Amaya will inform the Customer as soon as possible and refund the amount paid for the unavailable Product(s).

L’Atelier d’Amaya reserves the right to modify the Products offered on the Website at any time. Such changes will not affect orders already confirmed by L’Atelier d’Amaya.

 
ARTICLE 6: PROMOTIONAL OFFERS

Promotional offers organised by L’Atelier d’Amaya are subject to the specific terms and conditions applicable to each offer.

The duration and conditions of each promotional offer will be communicated on the Website and, where applicable, through our newsletters or other marketing communications.

Unless otherwise stated, promotional offers may be subject to availability, minimum purchase requirements, exclusions, validity periods or restrictions on combining offers.

 
ARTICLE 7: GIFT CARDS – CREDIT NOTES – LOYALTY VOUCHERS

7.1) Gift Cards

Gift cards purchased on the Website are issued in digital format.

When purchasing a gift card on the Website, the Customer will receive an email containing the digital gift card code at the email address provided when placing the order. The code may subsequently be used by the recipient to make purchases on the Website, subject to the applicable gift card terms and conditions.

Where a gift card is supplied immediately in digital format, the Customer acknowledges that the digital content may be supplied before the end of the statutory cancellation period, subject to the Customer’s express consent and acknowledgement of the applicable cancellation conditions.

Gift cards cannot be returned, exchanged or refunded, except where required by applicable law.

Gift card codes cannot be replaced or refunded in the event of loss, theft or unauthorised use, except where required by applicable law.

Products purchased using a L’Atelier d’Amaya gift card are subject to the same terms and conditions as Products purchased using any other payment method.

The conditions of use applicable to gift cards are those in force at the time the gift card is purchased.

 
7.2) Credit Notes

Credit notes issued by L’Atelier d’Amaya may be used on the Website.

Credit notes are divisible and valid for six (6) months from the date of issue.

 
7.3) Loyalty Vouchers

In accordance with Article 23 “AMAYA & ME” Loyalty Programme, Customers may receive Loyalty Vouchers as part of the Programme.

After identifying themselves through their customer account on the Website, Members earn points when purchasing eligible Products on the Website according to the following scale: EUR 1 spent = 1 point.

Points become available twenty-four to forty-eight (24 to 48) hours after the purchase.

Each point is valid for twelve (12) months from the date of issue and cannot be carried over.

Points have no monetary value, are non-transferable and cannot be exchanged for cash.

For every two hundred (200) valid points accumulated in the Customer’s loyalty account, a Loyalty Voucher with a face value of fifteen (15) euros is automatically credited to the Customer’s account.

The Customer will be notified by email when the Loyalty Voucher is issued.

The Loyalty Voucher is available and usable from the date of issue for a period of six (6) months and must be used before the end of that period.

The Loyalty Voucher cannot be converted into cash, a credit note or a gift card, and cannot be used for an order whose total value is lower than the face value of the Voucher.

The Loyalty Voucher is indivisible and cannot be used across several separate orders or transactions.

The use of a Loyalty Voucher on the Website requires the Customer to be logged into their customer account when placing an order.

The Customer may use up to five (5) valid Loyalty Vouchers in a single purchase, even if they have different expiry dates.

 

ARTICLE 8: PRICES

The prices displayed on the Website are expressed in pounds sterling (£) and include applicable VAT, but exclude delivery charges unless otherwise stated.

Product prices may vary during the year. However, Products are invoiced at the price displayed on the Website at the time the order is placed.

The total amount payable by the Customer is the amount displayed at checkout once the delivery method has been selected.

Following confirmation of the order, an invoice will be available in the Customer’s “My account” area. It will include a summary of the Products purchased, the applicable prices and the total amount paid.

 
ARTICLE 9: PAYMENT

Products purchased on the Website may be paid for using the payment methods available at checkout, including, where applicable:

Bank card (Visa®, Mastercard®);
Apple Pay;
Google Pay;
PayPal;
Scalapay;
Credit notes;
Gift cards;
Loyalty Vouchers;
Klarna;

Card payments are authenticated and secured using appropriate security measures, including 3D Secure where applicable.

Payment details are entered on secure payment pages and are encrypted and transmitted securely to our payment service providers. L’Atelier d’Amaya does not have access to the Customer’s complete card number or other full payment card details.

Payment for an order is taken when the order is validated, subject to authorisation by the Customer’s payment provider.

If the payment is refused or cannot be authorised, the order will not be validated.

The Customer may use a gift card or credit note for one or more purchases until the available balance has been fully used.

If the total amount of an order exceeds the remaining balance of the gift card or credit note, the Customer may pay the difference using another accepted payment method.

Gift cards are valid for one year from the date of issue and may be used on the Website, subject to the applicable gift card terms and conditions.

To use a gift card or credit note on the Website, the Customer must enter the relevant code in the dedicated field at the basket stage. Once the code has been applied successfully, the corresponding amount will be deducted from the order total.

If the code does not work or the corresponding amount is not deducted, the Customer should contact customer service by email at contact@latelierdamaya.com.

We offer payment facilities in partnership with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"). Depending on your eligibility, you may be offered the following payment options at checkout:

Pay in 3 instalments: split the cost of your purchase into 3 interest-free instalments. The first instalment is charged at the point of purchase, with the remaining two instalments automatically collected 30 and 60 days later.
Pay in 30 days: receive your order now and pay for it in full up to 30 days later, at no additional cost.

Pay in 3 instalments and Pay in 30 days are forms of credit. These options are available to UK residents aged 18 or over, subject to status and a soft credit check by Klarna, which does not affect your credit score. Missed or late payments may affect your ability to use Klarna in the future and may be referred to a debt collection agency as a last resort.

 

ARTICLE 10: SHIPPING

L’Atelier d’Amaya makes every effort to prepare and dispatch orders as quickly as possible. Preparation times may be extended during periods of high demand or in exceptional circumstances.

Once the order has been dispatched, L’Atelier d’Amaya sends the Customer an email containing the relevant tracking information, where available, enabling the Customer to track the progress of their parcel through the carrier’s website.

L’Atelier d’Amaya is not responsible for delays or incidents caused by circumstances beyond its reasonable control, including, but not limited to, events affecting the Customer, carrier disruptions, strikes, natural disasters, pandemics, wars or other events of force majeure.

This does not affect the Customer’s statutory rights under applicable law.

 

ARTICLE 11: DELIVERY

11.1) Delivery Times

When placing an order, the Customer will be informed of the estimated delivery time applicable to the selected delivery method. The estimated delivery time will also be indicated in the order confirmation or dispatch email, where applicable.

Delivery times are calculated from the date on which the order is dispatched.

Orders placed on a non-business day will be processed from the next business day.

Indicative delivery times and available delivery methods are provided on the “Delivery” page of the Website.

Delivery times are estimates and may be affected by circumstances beyond L’Atelier d’Amaya’s reasonable control. This does not affect the Customer’s statutory rights where an order is not delivered within the applicable legal timeframe.

11.2) Delivery to a Postal Address

L’Atelier d’Amaya delivers the Product(s) ordered to the delivery address provided by the Customer when placing the order.

The Customer is responsible for ensuring that the delivery address provided is complete and accurate. Any additional delivery or re-shipment costs resulting from an incorrect or incomplete address may be charged to the Customer.

Delivery charges are calculated based on the delivery method selected by the Customer at checkout and are displayed before the order is placed.

Products available on the Website may be delivered to the countries listed on the “Delivery” page, subject to stock availability and any applicable delivery restrictions.

Orders cannot be placed for delivery to addresses in countries that are not listed on the “Delivery” page.

ARTICLE 12: STATUTORY RIGHT OF WITHDRAWAL FOR DISTANCE SALES

For orders placed on the Website, the Customer has a statutory right to cancel their distance contract in accordance with applicable UK consumer protection legislation.

The Customer has fourteen (14) days from the day after receiving the Product(s) to exercise this statutory cancellation right, without having to provide a reason.

The Customer must notify L’Atelier d’Amaya of their decision to cancel within this fourteen (14)-day period by logging into their customer account, selecting the relevant order and following the cancellation or return process available on the Website.

The Customer may also exercise their statutory cancellation right by contacting customer service by email at contact@latelierdamaya.com or by using the cancellation form available in Annex 1 of these GTCS.

Once the Customer has notified L’Atelier d’Amaya of their decision to cancel, the Product(s) must be returned without undue delay and, in any event, within fourteen (14) days of the date on which the Customer notified L’Atelier d’Amaya of their cancellation.

Where the statutory cancellation right applies, L’Atelier d’Amaya will refund the Customer for the returned Product(s) and the standard delivery charge paid for the order. Additional delivery costs resulting from the Customer choosing a more expensive delivery method will not be refunded.

L’Atelier d’Amaya will cover the return shipping costs associated with the exercise of the statutory cancellation right.

The Customer must take reasonable care of the Product(s) while they are in their possession. The Customer may be liable for any reduction in the value of the Product(s) resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product(s).

The refund will normally be made using the same payment method used for the original order and in the same currency as the original payment.

L’Atelier d’Amaya may withhold the refund until the returned Product(s) have been received or the Customer has provided evidence that they have been sent back, whichever occurs first.

Exceptions to the Statutory Cancellation Right
The statutory cancellation right does not apply to Products made to the Customer’s specifications or clearly personalised Products, including engraved or made-to-order Products, where an applicable legal exception applies.

Where a gift card is supplied as digital content immediately after purchase, the statutory cancellation right may be lost once supply of the digital content has begun, provided that the Customer has expressly consented to the immediate supply and acknowledged that they will lose their cancellation right.

These exceptions do not affect any statutory rights the Customer may have where a Product is faulty, damaged, misdescribed or otherwise does not comply with applicable consumer protection legislation.

Relationship with the 30-Day Commercial Returns Policy
The statutory cancellation right described in this Article applies for fourteen (14) days from the day after receipt of the Product(s).

In addition, L’Atelier d’Amaya offers a commercial returns policy allowing eligible Products to be returned for a refund or exchange within thirty (30) days from the date of receipt.

The conditions applicable to this thirty (30)-day commercial returns policy are set out in Article 13 “RETURNS AND EXCHANGES – COMMERCIAL RETURNS POLICY” and in the “Returns Policy” available on the Website.

The thirty (30)-day commercial returns policy is in addition to, and does not limit or replace, the Customer’s statutory rights.

ARTICLE 13: RETURNS POLICY AND COMMERCIAL CREDIT NOTES

In addition to the statutory cancellation rights described in Article 12 “STATUTORY CANCELLATION RIGHTS FOR DISTANCE SALES”, L’Atelier d’Amaya offers a commercial returns policy allowing eligible Products to be returned for a refund or exchange within thirty (30) days from the date of receipt.

This thirty (30)-day commercial returns policy applies in addition to the Customer’s statutory rights and does not limit or replace them.

After this thirty (30)-day period, no return or exchange request will be accepted under this commercial returns policy.

Personalised Products, including engraved or made-to-order Products, cannot be returned or exchanged under this commercial returns policy, except where the Customer is exercising applicable statutory rights in relation to a faulty, damaged, misdescribed or otherwise non-compliant Product.

For purchases made on the Website, the Customer must submit their return or exchange request through their customer account by selecting the relevant order and following the return process available on the Website.

The return or exchange request is subject to validation by L’Atelier d’Amaya.

If the request is refused, the Customer will be informed by email and may contact customer service at contact@latelierdamaya.com if they require further assistance.

If the request is accepted, the Customer will receive a confirmation email with the instructions required to return the Product(s).

Refunds
For a refund, the refund will be processed once the returned Product(s) have been received and checked by L’Atelier d’Amaya, in accordance with the applicable returns conditions.

The refund will normally be made using the same payment method used for the original order and in the same currency as the original payment.

Exchanges
For an exchange, L’Atelier d’Amaya will issue a credit note for the value of the returned Product(s) once the returned Product(s) have been received and checked.

The Customer may use this credit note to purchase another Product on the Website.

Credit notes issued as part of an exchange are valid for six (6) months from the date of issue and may be used in one or more transactions during this period.

If the value of the new Product is higher than the amount of the credit note, the Customer may pay the difference using an accepted payment method.

If the value of the new Product is lower than the amount of the credit note, the remaining balance may be used for a subsequent purchase during the validity period of the credit note.

Return Shipping Costs
L’Atelier d’Amaya covers the return shipping costs for eligible refunds and exchanges made under this commercial returns policy.

This commercial returns policy does not apply to Products that have been altered or made specifically to the Customer’s specifications, including engraving, personalisation or special requests, or to gift cards, except where applicable statutory rights provide otherwise.

 
ARTICLE 14: ONLINE RETURNS

The Customer must submit a return request in accordance with Articles 12 and 13 above.

Once the return request has been accepted, L’Atelier d’Amaya will provide the Customer with the instructions required to return the Product(s).

L’Atelier d’Amaya covers the return shipping costs for eligible returns made within the applicable statutory or commercial return period.

L’Atelier d’Amaya recommends returning the Product(s) using tracked postage. Where the Customer is provided with a prepaid return label, they should use the carrier and service specified in the return instructions.

If the Customer returns Product(s) using another carrier without prior agreement from L’Atelier d’Amaya, they may be responsible for the return shipping costs.

If the Customer wishes to return several Products from the same order, they should, where possible, return them together in the same parcel.

Returned Product(s) must be in an appropriate condition for return. The Customer may handle the Product(s) only to the extent necessary to establish their nature, characteristics and functioning. The Customer may be liable for any reduction in value resulting from handling beyond what is necessary.

Where a full refund is requested, the Customer must return all Products included in the order that are being returned, together with any promotional items or gifts that were provided on the condition of purchasing the relevant Products, where applicable.

If a return is incomplete, L’Atelier d’Amaya may be unable to process the full refund or may adjust the refund accordingly, where permitted by applicable law.

Engraved, personalised or made-to-order Products cannot be returned or exchanged under the commercial returns policy, except where the Customer is exercising applicable statutory rights in relation to a faulty, damaged, misdescribed or otherwise non-compliant Product.

Gift cards cannot be returned, refunded or exchanged under the commercial returns policy, except where applicable statutory rights provide otherwise.

If a return is required because of an error by L’Atelier d’Amaya, including where an incorrect Product or size has been sent or where a Product is faulty or does not comply with the order, L’Atelier d’Amaya will cover the reasonable return shipping costs and, where applicable, the cost of sending a replacement Product.

Where the Customer is entitled to a refund in such circumstances, L’Atelier d’Amaya will refund the relevant Product(s) and any applicable delivery charges in accordance with applicable consumer protection legislation.

 
ARTICLE 15: COMMERCIAL WARRANTY

Warranty Duration

L’Atelier d’Amaya offers a commercial warranty of one (1) year from the date of receipt of the order for all Products, except coloured tassels, cords and Liberty fabrics, which are covered by a three (3)-month commercial warranty.

This commercial warranty applies to Products used under normal conditions and upon presentation of proof of purchase, such as the order reference, invoice or customer account.

This commercial warranty is separate from and does not limit any statutory rights the Customer may have under applicable consumer protection legislation.

Conditions of Application of the Warranty

The commercial warranty applies under normal conditions of use and does not cover damage resulting from accidents, improper handling or misuse, including but not limited to impacts, dents, crushing or exposure to corrosive substances.

It does not cover theft, loss or normal wear and tear or ageing of the Product.

Where a defect in a component is determined by L’Atelier d’Amaya’s customer service to result from a manufacturing fault, the Product will be repaired or replaced, where appropriate.

If the Customer encounters a problem during the applicable warranty period, they may contact customer service by email at contact@latelierdamaya.com or log into their customer account and submit a return request using the appropriate reason.

Returning a Product for After-Sales Service

Once the request has been reviewed and accepted by L’Atelier d’Amaya, the Customer will receive the instructions required to return the Product.

The Customer must ensure that the Product is adequately protected during transport and follow the return instructions provided by L’Atelier d’Amaya.

The returned Product must be accompanied by the information requested by customer service, including proof of purchase and, where applicable, the return authorisation issued by L’Atelier d’Amaya.

As part of the one (1)-year commercial warranty, the Customer may submit an after-sales service request during the applicable warranty period.

L’Atelier d’Amaya will cover the return shipping costs for any after-sales service request made under the one (1)-year commercial warranty.

The applicable warranty period is determined by the original purchase date and not by the date of any repair or replacement.

Any statutory rights applicable to faulty or non-conforming Products remain unaffected by this commercial warranty.

ARTICLE 16: STATUTORY WARRANTIES

The Products sold by L’Atelier d’Amaya are subject to the statutory rights and remedies available to Customers under applicable UK consumer protection legislation.

ARTICLE 17: AFTER-SALES SERVICE

Outside the statutory rights and commercial warranty described above, Products that are technically repairable may be eligible for paid after-sales service.

For any repair request, the Customer must contact L’Atelier d’Amaya through their customer account by selecting “My Orders” / “Return an item” / “Jewellery Care”, or by email at contact@latelierdamaya.com.

L’Atelier d’Amaya will assess the Product and, where applicable, provide the Customer with a repair quotation.

If the Customer accepts the quotation, they must pay the applicable repair fee. Once payment has been received, L’Atelier d’Amaya will proceed with the repair and return the repaired Product to the Customer.

Return shipping costs for paid after-sales service requests made outside the applicable commercial warranty period are the responsibility of the Customer.

 
ARTICLE 18: LIABILITY

L’Atelier d’Amaya shall not be liable for any loss or damage to the extent that it does not result from a breach of L’Atelier d’Amaya’s obligations under these GTCS or applicable law.

L’Atelier d’Amaya is not responsible for the content, availability or use of third-party websites that the Customer may access through links provided on the Website.

 
ARTICLE 19: SEVERABILITY

If any provision or part of these GTCS is found to be unlawful, invalid or unenforceable, that provision or part shall be treated as severed to the extent necessary, without affecting the validity or enforceability of the remaining provisions of these GTCS.

 
ARTICLE 20: CONTRACT LANGUAGE – APPLICABLE LAW – DISPUTES – CONSUMER MEDIATION

The language of these GTCS is English.

These GTCS and any contract between L’Atelier d’Amaya and the Customer are governed by the laws of England and Wales, except where the mandatory provisions of the law of the country in which the Customer is resident provide otherwise.

In the event of a dispute, the parties shall first seek to resolve the matter amicably.

If the Customer has a complaint, they should first contact L’Atelier d’Amaya by email at contact@latelierdamaya.com so that we can try to resolve the matter directly.

Nothing in these GTCS affects the Customer’s statutory rights or any mandatory legal protections available to them under applicable consumer protection legislation.

If the dispute cannot be resolved amicably, the Customer may bring proceedings before the competent courts in accordance with applicable jurisdiction rules. Where applicable, the Customer may also benefit from the right to bring proceedings in the courts of the part of the United Kingdom in which they live.

 

ARTICLE 21: INTELLECTUAL PROPERTY

L’Atelier d’Amaya owns or has the rights to use the Website and its content.

The Website and all elements comprising it, including but not limited to texts, structure, software, animations, trademarks, designs, models, logos, graphics, photographs, diagrams and other content, are protected by applicable intellectual property laws and similar rights. These elements are the property of L’Atelier d’Amaya or its licensors and suppliers.

Any use of all or part of the Website, including downloading, reproducing, transmitting, displaying or distributing its content, for purposes other than strictly personal, private and non-commercial use is prohibited without the prior written consent of L’Atelier d’Amaya.

All elements, trademarks, designs, models, logos, graphics, photographs, diagrams and other intellectual property appearing on the Products or their packaging, and more generally all intellectual property rights relating to the Products, remain the property of L’Atelier d’Amaya or its licensors.

Any unauthorised use or infringement of L’Atelier d’Amaya’s intellectual property rights may result in legal action and any remedies available under applicable law.

 
ARTICLE 22: PROCESSING OF PERSONAL DATA

22.1) Definitions

For the purposes of these GTCS, the following terms have the meanings given to them under applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

Personal Data: any information relating to an identified or identifiable natural person.

Data Subject: an identified or identifiable natural person whose Personal Data is processed by L’Atelier d’Amaya.

Data Controller: L’Atelier d’Amaya, which determines the purposes and means of the processing of Personal Data.

Processing: any operation or set of operations performed on Personal Data, whether by automated means or otherwise, including collection, recording, storage, modification, consultation, use, transmission and deletion.

22.2) Data Controller

The Data Controller is L’Atelier d’Amaya E-Commerce, a simplified joint-stock company (société par actions simplifiée) registered with the Bordeaux Trade and Companies Register under number 898 870 738, whose registered office is located at:

44–50 Boulevard George V
33077 Bordeaux Cedex
France

For any questions concerning the processing of Personal Data, the Customer may contact L’Atelier d’Amaya by email at contact@latelierdamaya.com.

Further information about how L’Atelier d’Amaya collects, uses, stores and protects Personal Data, as well as information about the rights available to Customers, is provided in our Privacy Policy.

Where applicable, information relating to the Data Protection Officer or other designated data protection contact can be obtained by contacting us at contact@latelierdamaya.com.

 
22.3) Data Collected and Purposes

Personal Data collected in connection with the contractual relationship may be used for the following purposes:

• processing and managing orders, payments and invoices;
• arranging delivery of Products;
• managing customer relationships, including customer enquiries and after-sales service;
• complying with our legal and regulatory obligations, including accounting and tax requirements;
• managing customer accounts on the Website;
• sending commercial communications where the Customer has provided consent or where permitted by applicable law;
• maintaining the security of the Website and preventing fraud.

The Personal Data collected may include, depending on the services used by the Customer: title, surname, first name, postal address, email address, account login details and payment-related information.
Further information about the categories of Personal Data collected and how they are used is provided in our Privacy Policy.

 
22.4) Legal Basis

Depending on the purpose of the processing, Personal Data may be processed on the following legal bases:

• Performance of a contract, for example to process orders, arrange delivery and manage billing and payments;
• Compliance with legal obligations, including accounting and tax requirements;
• Consent, where required, for example for certain marketing communications or the use of non-essential cookies;
• Legitimate interests, for example to maintain Website security, prevent fraud, manage our services and improve the customer experience, provided that these interests do not override the Customer’s rights and freedoms.
  
  

22.5) Recipients and Transfers

Personal Data may be accessed by authorised L’Atelier d’Amaya personnel and may be shared, where necessary, with selected service providers acting on our behalf, including providers involved in payment processing, delivery, customer service, hosting, technical maintenance, fraud prevention and marketing.

These service providers are authorised to process Personal Data only to the extent necessary to provide their services and are subject to appropriate contractual and legal obligations relating to confidentiality, security and data protection.

Where Personal Data is transferred outside the United Kingdom, appropriate safeguards will be put in place in accordance with applicable data protection legislation.

L’Atelier d’Amaya does not sell Personal Data to third parties for their own commercial purposes.

Further information about the service providers and international transfers that may apply to your Personal Data is provided in our Privacy Policy.

 
22.6) Data Retention

Personal Data is retained only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Different categories of Personal Data may be retained for different periods depending on the purpose of the processing and our legal, regulatory and contractual obligations.

Where Personal Data is no longer required, it will be securely deleted or anonymised.

Payment card details are processed securely by our payment service providers and are not retained by L’Atelier d’Amaya beyond what is necessary for the relevant transaction and any applicable legal or dispute-resolution requirements.

Personal Data used for marketing purposes is retained in accordance with applicable data protection requirements and our Privacy Policy.

 
22.7) Rights of Data Subjects

Under applicable UK data protection legislation, Data Subjects may have the right to access, rectify, erase or restrict the processing of their Personal Data, to object to certain processing, to withdraw consent where applicable, and to request data portability where applicable.

These rights may be exercised free of charge by contacting us at contact@latelierdamaya.com. Proof of identity may be requested where reasonably necessary.

L’Atelier d’Amaya will respond to requests within the timeframe required by applicable law.

If a Data Subject is not satisfied with the way their Personal Data has been processed, they may lodge a complaint with the Information Commissioner’s Office (ICO).

For further information, please refer to our Privacy Policy.

 

ARTICLE 23: CUSTOMS DUTIES AND IMPORT TAXES

Orders delivered to the United Kingdom may be subject to customs duties, import taxes or other charges imposed by the relevant authorities.

Any customs duties, import taxes or other charges applicable to the order upon importation are the sole responsibility of the Customer and are not covered by L’Atelier d’Amaya.

L’Atelier d’Amaya does not determine or collect these charges and cannot guarantee the amount that may be payable. Customers are responsible for obtaining information about any applicable customs duties, import taxes or other charges from the relevant authorities before placing an order.

 
ARTICLE 24: “AMAYA & ME” LOYALTY PROGRAMME

The “Amaya & Me” loyalty programme (hereinafter the “Programme”) is developed by L’Atelier d’Amaya.

This Article sets out the content and operating procedures of the Programme applicable between L’Atelier d’Amaya and Customers who meet the eligibility requirements for enrolment (hereinafter the “Members”).

The Programme enables Members, under the conditions outlined below, to accumulate points when purchasing Products on the Website, and to benefit from loyalty rewards in the form of purchase vouchers.

 
24-1) Scope

The Programme is available on the Website.

The Programme does not apply to:

expenses related to “Services” (shipping fees, cord changes, after-sales service fees, complimentary piercing offered with the purchase of a prosthesis worth more than forty-nine (49) euros, etc.);
orders placed using a gift card;
orders placed using loyalty vouchers as defined below;
orders placed by L’Atelier d’Amaya employees;
orders paid using a credit note.

24-2) Conditions of Enrolment in the Programme

Enrolment in the Programme is automatic and free of charge, provided the Member creates a customer account on the Website or voluntarily provides their email address. Enrolment is personal and reserved for natural persons for their own personal use.

Enrolment in the Programme does not constitute prior acceptance to receive L’Atelier d’Amaya commercial communications (Newsletter and/or SMS).

However, reminders relating to the existence or expiry of loyalty vouchers will not be sent if the Customer has not subscribed to the Newsletter.

Enrolment results in the assignment of a personal loyalty number.

Each Customer may only be enrolled in the Programme once.

 
24-3) Accumulation of Points

The Programme enables each Member, after identification through their customer account on the Website, to accumulate points when purchasing Products on the Website according to the following scale: EUR 1 spent = 1 point.

Points become available within twenty-four to forty-eight (24–48) hours after purchase.

Each point is valid for twelve (12) months from the date of issue and cannot be carried over.

Points can never be exchanged for cash, have no monetary value, and are non-transferable.

 
24-4) Award of the Loyalty Reward

For every two hundred (200) points accumulated on the Member’s loyalty account, a loyalty reward called a “Loyalty Voucher” worth fifteen (15) euros will automatically be credited to the Member’s account.

All points held by the Member are visible under the “Loyalty Programme” section.

If the Member has not received a Loyalty Voucher, they may contact L’Atelier d’Amaya’s customer service.

The Member will be notified by email on the date the Loyalty Voucher is issued.

The Loyalty Voucher is personal and non-transferable.

 
24-5) Use of the Loyalty Voucher

The Loyalty Voucher cannot be converted into cash, a credit note or a gift card, and cannot be used to purchase a Product whose price is lower than the face value of the Voucher.

The Loyalty Voucher is indivisible; it cannot be used for several orders or multiple separate purchases.

Use of a Loyalty Voucher requires the Member to be logged into their loyalty account.

The Member may use up to five (5) Loyalty Vouchers in a single purchase on the Website, even if the vouchers have different expiry dates, provided they are all valid on the day of purchase.

Amounts paid using a Loyalty Voucher do not generate loyalty points, in accordance with Article 24-1 “Scope”.

The Loyalty Voucher is usable immediately upon issuance and is valid for six (6) months from the date it becomes available on the loyalty account. It must be used before the end of this period.

 
24-6) Cancellation of Points and Loyalty Vouchers

Points associated with an order that has been refunded or returned will be cancelled and deducted from the Member’s loyalty account.

If one or more Loyalty Vouchers were issued for such points, the Voucher(s) will also be cancelled.

 
24-7) Breach of Article 24 or Abusive Use of the Programme

Any breach of this Article and/or any abusive or fraudulent use of the Programme may result, at L’Atelier d’Amaya’s discretion, in the immediate suspension of the loyalty account, leading to the loss of all associated benefits. This may occur, for example, if L’Atelier d’Amaya determines that the same person holds multiple loyalty accounts.

L’Atelier d’Amaya reserves the right to take any action it deems appropriate in the event of abusive or fraudulent use of the Programme.

 
ARTICLE 25: COMPETITIONS AND PARTNER COMPETITIONS

L’Atelier d’Amaya may organise competitions in which prizes are provided by its commercial partners.
In this context, L’Atelier d’Amaya cannot be held liable for any damage arising from errors in prize allocation, for damage caused by the prizes to property, or for any lack of quality or conformity of the prizes.

Images of the prizes displayed in connection with the competition are for illustration only; they are not contractual and may differ from the prize actually awarded.

Prizes cannot be exchanged or refunded for any reason once awarded.

Winners must collect their prize within one month from the official notification of their win, which may be communicated via social media tagging.
After this period, the prize will be considered forfeited and the winners will no longer be entitled to claim it.

 

ANNEX 1: WITHDRAWAL FORM

THE WITHDRAWAL REQUEST IS AVAILABLE IN THE CUSTOMER ACCOUNT. L’ATELIER D’AMAYA ENCOURAGES THE CUSTOMER TO USE THIS CHANNEL AS A PRIORITY.

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of:
L’ATELIER D’AMAYA E-COMMERCE,
44–50 Boulevard George V,
33077 BORDEAUX Cedex, France
Email: contact@latelierdamaya.com

I/We () hereby notify you of my/our () withdrawal from the contract relating to the sale of the goods () / for the provision of services () detailed below:

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.